Consumer Complaints: The state has rules regulating the services and behavior of licensees, including Licesned Professional Counselors in Texas. For complaints or questions about licensees in Texas, or to verify licensee status, you may contact the Texas Behavioral Health Executive Council, George H.W. Bush State Office Building, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701; Main Line (512) 305-7700; Investigations/Complaints 24-hour, toll-free system (800) 821-3205, or call 512-305-7700. The website is https://bhec.texas.gov/contact-us/.
You may also contact the Office of Texas Attorney General’s Consumer Protection at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Requesting Copies of Your Health Care Records: Any requests must be submitted in writing (email is sufficient). Please allow fourteen business days for processing. For your records to be released to other parties, you may complete a Release of Information form through that provider’s office or my office.